Welcome to MTP's  Store Policies section

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SHIPPING POLICY 

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Here, you'll find all the information you need to know about our shipping methods, packaging, and costs.

We believe in transparent and efficient shipping processes to ensure your satisfaction with every order.

In this section, you can explore more about our commitment to timely deliveries and high-quality packaging. We aim to provide a seamless shipping experience for all our customers, ensuring your items reach you in perfect condition.

**1. Shipping Destinations: United States, Canada, Mexico*

​​Shipping options for parcel eligible items include:
Ground 3-7days
Expedited 1-3 days
Priority 1-2 days

 

RETURNS & REFUNDS POLICY

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- **Timeframe:** You may return items within [3] days of receipt. After this period, we regret that we cannot offer a return or refund.
- **Condition:** Items must be returned in their original condition, unused, and with all tags and packaging intact.
- **Exceptions:** Certain items, such as [clearance or last offer items], are not eligible for returns or refunds.

How to Return an Item

 **Request a Return:** Contact our customer service team to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.
**Prepare the Package:** Once authorized, pack the item securely in its original packaging. Include a copy of your receipt or proof of purchase inside the package.
**Shipping:** Contact us for instructions on how to ship your package to us. You are responsible for the cost of return shipping unless the return is due to an error on our part.

Note: Certain items have a 30% re-stocking fee. Please contact our team to verify.

Refund Process

- **Processing Time:** Once we receive and inspect your returned item, we will process your refund within [30] business days.
- **Method:** Refunds will be issued to the original payment method used for the purchase. If you used a gift card, the refund will be issued as store credit.
- **Shipping Costs:** Original shipping costs are non-refundable. If the return is due to a defect or error on our part, we will cover the return shipping cost.

Exchanges

- **Policy:** We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Incorrect Items

- **Report:** If you receive a damaged or incorrect item, contact us within [3] days of receipt. We will provide instructions for returning the item and will cover the cost of return shipping.

Contact Us

If you have any questions or need further assistance with your return, please reach out to our customer service team.

Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the effective date of the change.

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WARRANTY POLICY 

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**1. Warranty Coverage**
[MTP Marbran Truck Parts] provides a limited warranty on all products sold. This warranty is sold my manufacturer.

**2. Claim Process**
To initiate a warranty claim:
1. Contact our customer service team at [info@mtpshops.com].
2. Provide proof of purchase (receipt or order number).
3. Describe the issue with the product.

**3. Remedies**
Upon validating your claim, will:
- Repair the product at no charge, or
- Replace the product with a similar model, or
- Issue a refund at our discretion.

**4. Limitations**
This warranty is the sole warranty provided by [manufacturer]. It is not transferable and does not cover incidental or consequential damages. 

**.Changes to Policy**
[MTP Marbran Truck Parts] reserves the right to modify this warranty policy at any time. Changes will be effective upon posting on our website.

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