Caterpillar C15/ C15 ACERT/ 3406 E Ultra Performance Loaded Cylinder Head

Return Eligibility

- **Timeframe:** You may return items within [3] days of receipt. After this period, we regret that we cannot offer a return or refund.
- **Condition:** Items must be returned in their original condition, unused, and with all tags and packaging intact.
- **Exceptions:** Certain items, such as [clearance or last offer items], are not eligible for returns or refunds.

How to Return an Item

 **Request a Return:** Contact our customer service team to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.
**Prepare the Package:** Once authorized, pack the item securely in its original packaging. Include a copy of your receipt or proof of purchase inside the package.
**Shipping:** Contact us for instructions on how to ship your package to us. You are responsible for the cost of return shipping unless the return is due to an error on our part.

Refund Process

- **Processing Time:** Once we receive and inspect your returned item, we will process your refund within [30] business days.
- **Method:** Refunds will be issued to the original payment method used for the purchase. If you used a gift card, the refund will be issued as store credit.
- **Shipping Costs:** Original shipping costs are non-refundable. If the return is due to a defect or error on our part, we will cover the return shipping cost.

Exchanges

- **Policy:** We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Incorrect Items

- **Report:** If you receive a damaged or incorrect item, contact us within [3] days of receipt. We will provide instructions for returning the item and will cover the cost of return shipping.

Contact Us

If you have any questions or need further assistance with your return, please reach out to our customer service team.

Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the effective date of the change.

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Please call us or chat with us to verify your serial number.

Price is subject to change depending on your engine model.