At MARBRAN TRUCK PARTS, we are committed to providing excellent customer service to ensure you receive the right truck parts when you need them. You can reach our customer service team through multiple channels for your convenience. You can call us directly at our toll-free number, (813) 215-3774, where our knowledgeable representatives are available Monday through Friday from 8 AM to 6 PM. Alternatively, you can email us at info@marbrantruckparts.com, and we aim to respond within 24 hours. For real-time assistance, you can also use the live chat feature on our website, www.marbrantruckparts.com, which is available during regular business hours. We look forward to assisting you with all your truck parts needs!

At MARBRAN TRUCK PARTS, we offer a variety of shipping options to meet the needs of our customers. We provide standard ground shipping, which typically takes 3-5 business days depending on your location. For customers needing their parts sooner, we also offer expedited shipping options, such as 2-day and overnight delivery. Orders placed before 2 PM PST are usually processed and shipped out the same day. Additionally, we provide international shipping to various destinations, though delivery times may vary based on the destination country and customs procedures. For the most accurate delivery estimates, we advise checking our shipping policy page or contacting our customer service team directly. Our goal is to ensure that you receive your parts in a timely and efficient manner, keeping your trucks running smoothly with minimal downtime.

Yes, you can cancel your order with, provided it has not yet been processed for shipping. To initiate a cancellation request, please contact our customer service team as soon as possible with your order details. You can reach us via phone at [813-215-3774] or email at [info@mtpshops.com]. If the order has already been processed or shipped, we will not be able to cancel it, but you may return the items according to our return policy. Please note there may be costs associated with returning an item. Ensure to have your order number handy when you contact us to facilitate a quicker response.

Return Eligibility - **Timeframe:** You may return items within [3] days of receipt. After this period, we regret that we cannot offer a return or refund. - **Condition:** Items must be returned in their original condition, unused, and with all tags and packaging intact. - **Exceptions:** Certain items, such as [clearance or last offer items], are not eligible for returns or refunds. How to Return an Item  **Request a Return:** Contact our customer service team to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return. **Prepare the Package:** Once authorized, pack the item securely in its original packaging. Include a copy of your receipt or proof of purchase inside the package. **Shipping:** Contact us for instructions on how to ship your package to us. You are responsible for the cost of return shipping unless the return is due to an error on our part. Refund Process - **Processing Time:** Once we receive and inspect your returned item, we will process your refund within [30] business days. - **Method:** Refunds will be issued to the original payment method used for the purchase. If you used a gift card, the refund will be issued as store credit. - **Shipping Costs:** Original shipping costs are non-refundable. If the return is due to a defect or error on our part, we will cover the return shipping cost. Exchanges - **Policy:** We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. Damaged or Incorrect Items - **Report:** If you receive a damaged or incorrect item, contact us within [3] days of receipt. We will provide instructions for returning the item and will cover the cost of return shipping. Contact Us If you have any questions or need further assistance with your return, please reach out to our customer service team.